ESCALATION
Escalation Matrix
If your concern is not resolved at the previous level, you may escalate it to the next level as per the escalation matrix below.
Level 1
Customer Support Desk
Email : escalations@foxboxretail.com
Call : +91 8879992215
For order or service related concerns.
Level 2
Riya | Key Account Manager
Email : riya@foxboxretail.com
Call : +91 9987965887
If the issue is not resolved at Level 1, please escalate to Level 2.
Level 3
Mayur | General Manager
Email : mayur@foxboxretail.com
Call : +91 8655006622
If the issue is not resolved at Level 2, please escalate to Level 3 for further assistance.